As an industrial telecommunications leader in Taiwan, Chunghwa Telecom is always looking for innovative ways to manage their vast telecom network. The application of BEA WebLogic on an HP system using Intel Itanium 2 processors enabled Chunghwa Telecom’s 112 Trouble Reporting Information System to grow along with the increasing demands of their telecom customers.
Chunghwa Telecom’s new 112 Trouble Reporting Information System integrated the trouble reporting and repair processing operations for both fixed-line and customer data service, allowing the company to reduce their maintenance and operating costs stemming from customer services and complicated system processing flow. Meanwhile, through the integration of the system maintenance mutual link, Chunghwa Telecom is able to utilize a single interface in order to fully support the installation, troubleshooting process, and engineering work of various companies’ businesses, and to allow the first-line service staff to efficiently deliver faster customer service in order to increase the customers’ satisfaction level.
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